Refund policy
Return & Refund Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
1. Returns
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Return Window: You have 5 days from the date you receive your item to request a return.
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Item Condition: To be eligible for a return, your item must be unused, unworn, in the same condition that you received it, and in its original packaging with all tags attached.
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Proof of Purchase: A receipt or proof of purchase is required to process your return.
2. Non-Returnable Items Certain types of items cannot be returned, including:
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Gift cards
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Final sale or clearance items
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Perishable goods (such as food, flowers, or plants)
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Personal care or hygiene products
3. Return Process To initiate a return:
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Contact us at [vphomes.store@gmail.com] with your order number and the reason for the return.
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If your return is accepted, we will send you instructions on how and where to send your package.
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Note: Items sent back to us without first requesting a return will not be accepted. Customers are responsible for paying their own return shipping costs unless the item arrived damaged or defective.
4. Damages and Issues Please inspect your order upon arrival. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at [vphomes.store@gmail.com] so that we can evaluate the issue and make it right.
5. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
6. Refunds Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, your refund will automatically be processed back to your original payment method within 5 to 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.